Training

Troubleshooting Cisco IP Telephony and Video (CTCOLLAB)

Description: 

Prerequisites

Course Brief

 This course equips you with the knowledge and skills required to troubleshoot Unified Communications Manager, Cisco VCS-C, Cisco Expressway, and Cisco TelePresence Management Suite. The troubleshooting approach utilizes a multiple site voice and video network. Techniques and procedures for troubleshooting are demonstrated and put into practice for the Cisco Collaboration Solution. Topics include methods for troubleshooting, triage approaches, tools and resources, and logical focused use of tools. Scenarios and trouble tickets will include call setup issues, Intercluster Lookup Service (ILS), mobility features, VCS control and VCS Expressway, as well as media resource and QoS issues.

Course Outline

1. Introduction to Troubleshooting Cisco Collaboration Solutions

  • Identifying Cisco Collaboration Deployments
  • Using Troubleshooting Methodology
  • Using Troubleshooting and Monitoring Tools

2. Cisco Unified Communications Manager Troubleshooting

  • Troubleshooting Common Gateway and Endpoint Registration Issues
  • Troubleshooting Cisco Unified Communications Manager Availability Issues
  • Troubleshooting Database Replication Issues
  • Troubleshooting LDAP Integration Issues

3. Cisco VCS Control and VCS Expressway Troubleshooting

  • Troubleshooting Endpoint Registration Issues
  • Troubleshooting Cisco VCS Control and Cisco VCS Expressway Availability Issues
  • Troubleshooting Database Replication Issues
  • Troubleshooting LDAP Integration Issues

4. Call Setup Issues

  • Describing Call Setup Issues and Causes
  • Troubleshooting On-Net Single-Site Calling Issues
  • Troubleshooting On-Net Multi-Site Calling Issues
  • Troubleshooting Off-Net Calling Issues

5. ILS and GDPR Issues

  • Troubleshooting ILS and GDPR

6. Cisco Unified Communications Manager Mobility Features

  • Troubleshooting Device Mobility Issues
  • Troubleshooting Cisco Extension Mobility Issues
  • Troubleshooting Cisco Unified Mobility Issues

7. Cisco TelePresence Management Suite Issues

  • Troubleshooting Cisco TMS Issues

8. Voice Quality and Media Resources Issues

  • Troubleshooting MTP Issues
  • Troubleshooting Transcoder Issues
  • Troubleshooting Audio and Video Conferencing Issues
  • Troubleshooting Audio and Video Quality Issues

 

 

 

Training Type: 
Cisco

  Subsidiaries of Totheburn Trading