The ITIL® Practitioner certification offers practical guidance on how to adopt and adapt the ITIL framework to support your business' objectives.
It is the next step after ITIL Foundation for professionals who have already learned the basics of IT Service Management (ITSM).
ITIL Practitioner does not replace any of the existing ITIL certifications.
ITIL Practitioner examinations are now available and details of the Accredited Training Organizations providing Practitioner courses are listed on the Training Providers tab. This list will be updated as more organizations become accredited.
About ITIL Practitioner
- ITIL Practitioner covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives.
- ITIL Practitioner also covers three key areas crucial for success of any improvement initiatives:
- Organizational Change Management
- Measurement and Metrics.
- The ITIL Practitioner guidance follows 9 Guiding Principles:
- Focus on value
- Design for experience
- Start where you are
- Work holistically
- Progress iteratively
- Observe directly
- Be transparent
- Keep it simple.
About the ITIL Practitioner Certification
ITIL Practitioner is complementary to and fits in with the current ITIL certification scheme.
- To take the ITIL Practitioner exam, individuals must hold an existing ITIL Foundation certificate.
- ITIL Practitioner is not a prerequisite for the ITIL Intermediate Level qualifications.
- ITIL Practitioner is worth three credits towards the ITIL Expert qualification.
- ITIL Practitioner is also worth 15 points towards your ITIL digital badge as part of our ITIL Membership programme.
- The examination is open book and made up of multiple choice questions based on a scenario.
- Multiple choice examination questions
- 40 questions
- 28 marks required to pass (out of 40 available) - 70%
- 135 minutes’ duration
- Open book.